ANY LINE SHUTTLE FAQs

Q: Do I need to be vaccinated against COVID-19 to attend the event? 

A: Please check the festival’s health and safety rules for the latest information. 

Q: How often will the shuttles run? 

A: Shuttles to Coachella will run from 12 pm – 8 pm. Return service will end 60 minutes after music ends. 

Q: Can we ride from a hotel shuttle stop even if we are not staying at the hotel? 

A: Yes, you can. However, if you are not staying at the hotel, you cannot drive your car to the property. Please be prepared to find alternative transportation to the shuttle stop, or utilize our Park & Ride stops. 

Q: How far are the hotels/shuttle stops from the festival? 

A: Stops range from about 5 to 25 miles away from the Polo Grounds, without traffic. While we have taken many precautions to circumvent festival traffic, we cannot account for area traffic or weather delays. However, we have several routes to and from the grounds that avoid most festival traffic and will get you there and back as quickly as possible every time. Please refer to our website for the most up-to-date list of shuttle stops for each weekend. 

Q: Where will the shuttle pick-up location be at each stop? 

A: The shuttle pick-up location will be in close proximity to the listed stop. Please note, not all stops are at the exact location of the hotel or property. Please carefully review the informational email that will be sent about 1 week prior to the event date to confirm your pick-up location.  

Q: How will I know what shuttle to take at the end of the night? 

A: All shuttle lines will be clearly marked with the properties that the specific line is going to. There will also be VMT staff to direct you to the correct loading area. Your shuttle line will be labeled clearly. 

Q: How far is the shuttle stop from the festival entrance? 

A: It is just about a 10-minute walk from the shuttle lot to the entrance! 

Q: Are shuttles wheelchair accessible? 

A: Yes, we do have wheelchair accessible shuttles. Please reach out to our Guest Services team at info@valleymusictravel.com or by phone at 1-888-833-1031 with your information and hotel as soon as possible, so we can best accommodate you. 

Q: How long will the wait be right after the show is over to get back to our hotel? 

A: We cannot accurately predict exactly how long it will be, but please be assured that we will work very hard to get the buses out as quickly as possible. Again, it is our goal to keep you satisfied throughout the weekend. We will have our full fleet of vehicles running directly after the show to get you back to your hotel in a timely manner. 

Q: Can we buy a shuttle pass at the hotel when we check in or at the festival? 

A: Our shuttle passes will most likely be sold out by the time the festival rolls around, so we encourage you to purchase your passes early. Any on-site sales will be cash only. 

Q: Is the shuttle pass transferable? If I lose it, can I get it reissued? 

A: Shuttle passes are not transferable and cannot be reissued if lost. Once you have it in hand, it should be treated as cash, and you must pay to replace it. 

Q: Can I use my Valley Music Travel purchase for a contest/giveaway or to promote my website/product/event? 

A: No. Valley Music Travel’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from VMT and its partners. Please see our purchase policy for more details. 

Q: What if I change my mind and don’t want my package? 

A: All packages are sold as non-refundable. Please refer to the purchase policy for complete details. 

LAX SHUTTLE FAQs

Q: How long is the drive from the hotels/festival to LAX? 

A: The drive from Indio to LAX is about 3 hours WITHOUT ANY traffic. Traffic within the L.A. metropolitan area and leaving the Coachella Valley can be quite heavy, especially during the morning and early evening hours. When selecting your shuttle time, please be sure to build in plenty of extra leeway time to account for traffic. We are not responsible if you miss your flight. 

Q: Where will the pick-up location be for my arrival shuttle to the Coachella Valley area? 

A: The specific shuttle location will be at or very near LAX. Purchasers will be informed of the specific location once its confirmed.

Q: Will my return shuttle take me directly to the LAX Airport? 

A: Yes, all return shuttles will take guests directly to the LAX Airport. 

Q: Can I purchase a LAX to Coachella Camping pass if I am not camping?

A: No, only guests who are camping can utilize the LAX to Coachella Camping pass. If you are not camping you should purchase a LAX pass to/from one of the local hotels.

Q: I missed my LAX Shuttle. What do I do? 

A: Please tell the shuttle rep at LAX or at your hotel/shuttle stop. We will do our best to get you on a later bus depending on availability. Feel free to also reach out to Guest Services at 888-833-1031 for assistance. 

Q: Can I purchase a shuttle pass at the shuttle stops? 

A: Very limited passes may be available on-site but are sold on a standby basis and are NOT guaranteed, so we strongly encourage you to purchase early. 

Q: I’m staying at a hotel or property not listed as a shuttle stop. What are my options? 

A: We would recommend that you ride the shuttle to the hotel that is the closest stop to your destination. Most destinations in the valley can be reached by a short cab ride from one of our stops, if not by walking. If you need assistance in finding the closest stop to your destination, please call 1-888-833-1031. Please do NOT ride the camping shuttle. 

Q: I purchased an LAX to Camping shuttle pass, but my festival wristbands are at will call. What do I do?
A: Please contact Valley Music Travel at 888-833-1031 or through email at info@valleymusictravel.com so our shuttle team can be prepared to assist you upon arrival. The shuttle Lot will be located within close proximity to ticket help desks and onsite staff will provide directions for you to pick-up your festival wristbands. Please be prepared to present a copy of your ticket confirmation email before boarding. 

Q: The Airport Shuttle pass was purchased as a gift. How does the recipient receive the pass if I will not be there? 

A: You can do what is called an alternate pick-up! Simply provide the new guest with: 

• A photocopy of your photo ID
• A copy of your purchase receipt
• A note authorizing the new guest to check in for your order

Q: Can I use my Valley Music Travel purchase for a contest/giveaway or to promote my website/product/event? 

A: No. Valley Music Travel’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from VMT and its partners. Please see our purchase policy for more details. 

Q: What if I change my mind and don’t want my package? 

A: All packages are sold as non-refundable. Please refer to the purchase policy for complete details.