Coachella 2019 Any Line FAQS

Q: How often will the shuttles run?

A: Shuttles to Coachella will run from 12 pm – 8 pm. Return service will end 60 minutes after music ends.

Q: Can we ride from a hotel shuttle stop even if we are not staying at the hotel?

A: Yes, you can. However, if you are not staying at the hotel you cannot drive your car to the property. Please be prepared to find alternative transportation to the shuttle stop, or utilize our Park & Ride stops at the Indian Wells Tennis Garden.

Q: How far are the hotels/shuttle stops from the festival?

A: Stops range from about 5 to 25 miles away from the Polo Grounds, without traffic. While we have taken many precautions to circumvent festival traffic, we cannot account for area traffic or weather delays. However, we have several routes to and from the grounds that avoid most festival traffic and will get you there and back as quick as possible every time. Please refer to our website for the most up to date list of shuttle stops for each weekend.

Q: How will I know what shuttle to take at the end of the night?

A: All shuttles lines will be clearly marked with the properties that the specific line is going to. There will also be VMT staff to direct you to the correct loading area. Your shuttle line will be labeled clearly.

Q: How far is the shuttle stop from the festival entrance?

A: It is just about a 10-minute walk from the shuttle lot to the entrance!

Q: Are shuttles wheelchair accessible?

A: Yes, we do have wheelchair accessible shuttles. Please reach out to our Guest Services team at info@valleymusictravel.com or by phone at 1-888-833-1031 with your information and hotel as soon as possible, so we can best accommodate you.

Q: How long will the wait be right after the show is over to get back to our hotel?

A: We cannot accurately predict exactly how long it will be, but please be assured that we will work very hard to get the buses out as quickly as possible. Again, it is our goal to keep you satisfied throughout the weekend. We will have our full fleet of vehicles running directly after the show to get you back to your hotel in a timely manner.

Q: Can we buy a shuttle pass at the hotel when we check in or at the festival?

A: Our shuttle passes will most likely be sold out by the time the festival rolls around, so we encourage you to purchase your passes early. Any on-site sales will be cash only.

Q: Is the shuttle pass transferable? If I lose it, can I get it reissued?

A: Shuttle passes are not transferable and cannot be reissued if lost. Once you have it in hand, it should be treated as cash and you must pay to replace it.

Q: Can I use my Valley Music Travel purchase for a contest/giveaway or to promote my website/product/event?

A: No. CID Entertainment’s and Valley Music Travel’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more details.

Q: What if I change my mind and don’t want my package?

A: All packages are sold as non-refundable. Please refer to the purchase policy for complete details.

Coachella 2019 Airport Shuttle FAQs

Q: How long is the drive from the hotels/festival to LAX?

A: The drive from Indio to LAX is about 3 hours WITHOUT ANY traffic. Traffic within the L.A. metropolitan area and leaving the Coachella Valley can be quite heavy, especially during the morning and early evening hours. When selecting your shuttle time, please be sure to build in plenty of extra leeway time to account for traffic. We are not responsible if you miss your flight.

Q: I missed my LAX Shuttle. What do I do?

A: Please tell the shuttle rep at LAX or at your hotel/shuttle stop. We will do our best to get you on a later bus depending on availability. Feel free to also reach out to Guest Services at 888-833-1031 for assistance.

Q: Can I purchase a shuttle pass at LAX or the shuttle stops?

A: Very limited passes may be available at LAX or your hotel, but are sold on a standby basis and are NOT guaranteed, so we strongly encourage you to purchase early.

Q: I’m staying at a hotel or property not listed as a shuttle stop. What are my options?

A: We would recommend that you ride the shuttle to the hotel that is the closest stop to your destination. Most destinations in the valley can be reached by a short cab ride from one of our stops. If you need assistance in finding closest stop to your destination, please call 1-888-833-1031. Please do NOT ride the camping shuttle.

Q: I purchased an LAX to Camping shuttle pass, but my festival wristbands are at will call. What do I do?

A: Please contact Valley Music Travel at 888-833-1031 or through email at info@valleymusictravel.com so our shuttle team will be prepared to escort you to the box office to collect your festival wristbands upon arrival.

Q: The Airport Shuttle pass was purchased as a gift. How does the recipient receive the pass if I will not be there?

A: To accommodate this, the original purchaser must contact our Guest Services team at 888-833-1031 or info@valleymusictravel.com to authorize an alternate pick-up person. This authorization will allow a friend or family member to pick-up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the festival. Alternate pick-ups can be processed in advance through Valley Music Travel up to 2 weeks prior to the event date. Any alternate pick-ups that need to be authorized after Friday 3/29 for Weekend 1 or Friday 4/5 for Weekend 2 will need to be done on-site. For an on-site alternate pickup to be accommodated, the new guest will need to bring a photocopy of the original purchaser’s valid photo ID, a photocopy of the receipt of purchase, as well as a note from the purchaser authorizing the new guest access to the travel package.

Q: Can I use my Valley Music Travel purchase for a contest/giveaway or to promote my website/product/event?

A: No. CID Entertainment’s and Valley Music Travel’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more details.

Q: What if I change my mind and don’t want my package?

A: All packages are sold as non-refundable. Please refer to the purchase policy for complete details.