Please note, information on FAQs is subject to change 

Q: Do Coachella Hotel Packages have a minimum age?

A: While the Coachella Festival is all-ages, our partnering hotels do have age restrictions. For most hotels, you must be 18+ to check-in while your guests can be under 18. Select hotels are 21+, please check your specific package details before purchasing.

Q: What are my hotel check-in and check-out dates?

A: For Weekend 1, three-night packages check in on Friday, April 11th. Four-night packages check in on Thursday, April 10th. All packages check out on Monday, April 14th .

For Weekend 2, Three-night packages check in on Friday, April 18th. Four-night packages check in on Thursday, April 17th. All packages check out on Monday, April 21st.

Q: Will the Coachella Shuttle pick me up at my hotel?

A: Coachella Shuttle pick-up/drop-off zones will be in convenient locations throughout the valley; however, the exact location will be provided closer to the festival lineup announcement. The shuttle is not guaranteed to pick-up/drop-off at your specific hotel, and you may need to walk or rideshare to the closest stop.

Q: Are payment plans available?

A: Yes! There is the 25% Down Payment Plan. The default option is to be paid in full, so if you would like to utilize the payment plan you will need to select it at check out. See details below.

25% Down Plan:

• 25% down + up to 3 Monthly Payments, collected on the 15th of every month
• Available until September 30th, 2024
• All final payoff dates are December 15, 2024 (defaults are cancelled after 10 days)
• A $5 fee will be charged for each payment plan installment
• There will be a 10-day grace period to pay. If payment is not received by the 10th day after the initial charge is run, the order will be canceled
• Defaulted Hotel Package payment plans become Coachella credits – read on to the next FAQ for details!

Q: What if I miss a payment?
A: If your payment is declined you will have a 10-day grace period to pay. If payment is not received by the 10th day after the initial charge is run, your order will be cancelled, and all money paid will be issued as a Coachella Credit that can be used toward future Coachella purchases. Please note: the funds will expire 12 months from the time of issuance. No exceptions. It is your responsibility to manage your payment plan and to check your credit card and bank statements for charges. To make a missed payment, please contact AXS: at 1-888-929-7849 or via their contact form HERE.

Q: Can hotel packages be listed or purchased via the official waitlist?

A: No, hotel packages cannot be listed or purchased through the waitlist.

Q: How will I receive my festival wristbands and shuttle passes?

A: NEW FOR 2025– Your festival wristband and Coachella Shuttle passes will be mailed to you closer to the event date by AXS.

Q: How do I update or change my shipping address?

A: You may log into your fan account to check or for help with your order/account, please contact AXS order support:
https://support.axs.com/
Hours: Mon – Fri 8am-10pm & Sat & Sun 12pm-10pm CST

Q: I am unable to attend the event OR I purchased the Hotel Package as a gift, OR my guest is arriving before me. How does the recipient receive the elements of the package if I will not be there?

A: To accommodate this, the original purchaser must contact our Guest Services team at 1-888-833-1031 or info@valleymusictravel.com to authorize an alternate pick-up person. This authorization will allow a friend or family member to check into the room on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser, and it is up to them to relay the information to the guest that is attending the festival. The festival wristbands and shuttle passes will be mailed to the original purchaser who must provide them to the new guest.

Please note, alternate pick-ups may be authorized for free through Wednesday, February 12, 2025. There will be a $100 fee for adding an alternate pick-up person after this date. Alternate pick-ups can be processed in advance through Valley Music Travel up to 2 weeks prior to the event date. After Friday, March 28th, for Weekend One and Friday, April 4th for Weekend Two, no alternate pick-ups will be allowed.

Q: I will not have the credit card that was used to purchase my ticket/package. What do I need to do to be able to pick up my tickets?

A: Packages are available for pick-up during designated travel package check-in hours. If the package was purchased under your name, we ask that you please bring your confirmation email as well as your photo ID. If your order was purchased under someone else’s name, we ask that the original purchaser please contact our Guest Services team for assistance. We can be reached at info@valleymusictravel.com or by phone at 888-833-1031.

Q: Are room upgrades available?

A: Room upgrades are not available through Valley Music Travel. If you would like to upgrade your room type, we suggest that you contact the hotel directly to confirm availability and upgrade pricing. Guests are responsible for confirming all details and paying the hotel directly for all associated upgrade charges. Please note: your name will not be in the hotel’s reservation system until much closer to the event, so you will need to wait until then to request an upgrade.

Q: Can I add additional nights to my Hotel Package?

A: To add additional nights to your travel package, you will need to book those nights directly with the hotel. Please note, the front desk will most likely not have your Hotel Package reservation information yet.

Once you’ve booked the additional night(s), please reach out to our Guest Services team at info@valleymusictravel.com with your reservation information and we’d be happy to submit a request to the hotel to link the reservations. While the hotel will always do their best to accommodate, there is a small chance you may have to switch rooms as all additional night requests are based on hotel availability.

Q: Can more than two people stay in a hotel room?

A: Hotel occupancy is based on the package sold, for either two or four guests. We cannot allow additional people above the package occupancy to occupy the rooms.

Q: Can our room be next to our friends? Can they be connected?

A: Please contact our Guest Services team after purchasing and we will do our best to put you next to, or as close as possible to, your friends. Connecting rooms are rare, but we will do our best. Please have both your and your friend’s order numbers with you when you call. Please note: proximity requests are subject to availability and are not guaranteed.

Q: Can we check in early to the hotel? Will the hotel hold our bags if our room isn’t ready? I wanted to get to the festival ASAP!

A: Standard hotel check-in times apply and are often not guaranteed until 3pm or 4pm. Our hotel contacts have assured us that they will do everything in their power to get our guests’ rooms ready as early as possible, however it is unlikely that a hotel check-in would occur prior to 12pm. If you would like to head to the festival before your room is ready, the hotel will gladly hold your luggage until you return from the festival that evening.

Q: How do the shuttles work?

A: All hotel packages include Coachella Shuttle passes to take you to the festival and back each day. Coachella Shuttle pick-up/drop locations will be at convenient stops in the valley; however, the exact location and shuttle timing will be provided in the pre-event email we send about 1 week before your check-in date. Please note: not all hotels will serve as a direct Coachella Shuttle pick-up stop and you may need to walk or rideshare to the closest shuttle pick-up location. For more details about Coachella Shuttles, click here.

Q: Is the shuttle pass transferable? If I lose it, can I get it reissued?

A: Shuttle passes are not transferable and cannot be reissued if lost. Once you have it in hand, it should be treated as cash, and you must pay to replace it, pending availability.

Q: How long will it take to get to the festival from my hotel?

A: While we have taken many precautions to circumvent festival traffic, we cannot account for area traffic or weather delays. We have several routes to and from the grounds that avoid most festival traffic and will get you there and back as quickly as possible. Peak shuttle times going to the festival are from 2:00 PM – 5:00 PM and peak times leaving the festival are from 12:00 AM – 2:00 AM. If you are riding during these times, you may experience extended wait times. Our number one priority is to get all guests safely to and from their destination.

Q: Can I use my Valley Music Travel hotel package for a contest/giveaway or to promote my website/product/event?

A: No. Valley Music Travel’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from VMT and its partners. Please see our purchase policy for more detail.

Q: What if I change my mind and don’t want my package?

A: All packages are sold as non-refundable. Please refer to our purchase policy for complete details.