Splash House Travel Package FAQs
Q: Do Splash House Hotel Packages have a minimum age?
A: The minimum age for all travel package guests is 21+.
Q: Are payment plans available for the travel packages?
A: Yes, there will be an EZ-Pay option. If you would like a payment plan you will have to select that option during the purchase process, otherwise the default payment is a one-time charge.
Q: Does my hotel package include Air Museum tickets?
A: No. Air Museum tickets are sold separately.
Q: I will not have the credit card that was used to purchase my ticket/package. What do I need to do to be able to pick up my tickets?
A: If the will call name for your package is under your name, we ask that you please bring your confirmation emails as well as your identification. If your order was purchased under another will call name, we ask that the original purchaser please contact our Guest Services team for assistance. We can be reached at info@valleymusictravel.com or by phone at 1-888-833-1031.
Q: What does “Will Call” mean?
A: Will Call is the list of guests who have purchased a Splash House Travel Package through VMT. The name on our will call list will match the name on the credit card used to purchase the package. There will be a table at the hotel where travel package guests pick up your festival tickets and shuttle passes, called the VMT will call or check-in table. This is where you will pick up your tickets, shuttle passes and any other pertinent info pertaining to your stay.
Q: How long will it take to pick up our credentials at the hotel and be able to go to the event?
A: Even at peak times, the process should not take much longer than 15 mins to pick up your credentials. We will have ample staff to ensure a quick check-in process. In most cases, you will be able to walk up to the VMT check-in table, and receive credentials in less than 5 minutes.
Q: Are room upgrades available?
A: Room upgrades are not available through Valley Music Travel. If you would like to upgrade your room type we suggest that you contact the hotel directly to confirm availability and upgrade pricing. Guests are responsible for confirming all details and paying the hotel directly for all associated upgrade charges.
Q: Can I add additional nights to my Hotel Package?
A: For additional nights, please book an independent reservation for those nights in the same type of room (same bed type) with the hotel directly. Please contact us with the new reservation number and your Valley Music Travel order number, and our hotel team will work to combine your stay. We can be reached at info@valleymusictravel.com or by phone at 1-888-833-1031.
Q: Can more than two people stay in a hotel room?
A: Hotel occupancy is based on the package that we sell, for either two or four guests. We cannot allow additional persons above the package occupancy to occupy the rooms.
Q: Can our room be next to our friends? Can they be connected?
A: Please contact our Guest Services team after purchasing and we will do our best to put you next to, or as close as possible, your friends. Connecting rooms are rare, but we will do our best. Please have both your and your friend’s order numbers with you when you call.
Q: Can we check in early to the hotel? Will the hotel hold our bags if our room isn’t ready? I wanted to get to the pool party ASAP!
A: Standard hotel check-in times apply across all of our hotels. Hotel check in time is often not guaranteed until 3pm. We have communicated with each of our hotels and they have assured us that they will do everything in their power to get our rooms in as early as possible. It is unlikely that a hotel check-in would occur prior to 12pm. If you would like to head to the party before your room is ready for check in, the hotel will gladly hold your luggage until you return from the event that evening.
Q: My friend is arriving before me, could he get in the room before I arrive to receive the wristbands?
A: You will need to add your friends name to your room reservation so that they are able to check into the guestroom when they arrive to the hotel. Your friend will be able to get a room key while you still have to see us at travel package check-in.
Q: I purchased this package as a gift. How does the recipient receive the elements of the package if I will not be there?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at info@valleymusictravel.com or by phone at 1-888-833-1031 to authorize an alternative pick-up person. This authorization will allow a friend or family member to pick-up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest who is attending the event.
Q: What if I change my mind and don’t want my package?
A: Travel packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Can I use my Valley Music Travel hotel travel package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s and Valley Music Travel’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: Am I going to have an amazing time?
A: ABSOLUTELY!
