Please note, information on FAQs is subject to change 

Q: Do Power Trip Hotel Packages have a minimum age?  

A: While Power Trip is all-ages, our partnering hotels do have age restrictions. For most hotels, you must be 18+ to make and order and check-in while your guests can be under 18. Select hotels are 21+, please check your specific package details before purchasing.  

   

Q: Are payment plans available?  

A: Payment plans are not available for these packages.  

  

Q: When will I be provided with the location of the assigned seats included with my P1 Reserved, P2 Reserved or P3 Grandstand hotel travel package? 

A: AXS will begin assigning seating after the spring. Stay tuned to your AXS account for updates.  

  

Q: I am no longer able to attend/the Hotel Package was purchased as a gift. How does the recipient receive the elements of the package if I will not be there?  

A: To accommodate this, the original purchaser must contact our Guest Services team at 888-833-1031 or info@valleymusictravel.com to authorize an alternate pick-up person. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser, and it is up to them to relay the information to the guest that is attending the festival. Please note, alternate pick-ups may be authorized for free through Thursday, August 31st, 2023. There will be a $100 fee for adding an alternate pick-up person after this date. Alternate pick-ups can be processed in advance through Valley Music Travel up to 2 weeks prior to the event date. After Friday, September 22nd, 2023 no alternate pick-ups will be allowed.   

   

Q: I will not have the credit card that was used to purchase my ticket/package. What do I need to do to be able to pick up my tickets?  

A: Packages are available for pick-up during the designated travel package check-in hours. If the will call name for your package is under your name, we ask that you please bring your confirmation emails as well as your identification. If your order was purchased under another will call name, we ask that the original purchaser please contact our Guest Services team for assistance. We can be reached at info@valleymusictravel.com or by phone at 1-888-833-1031.  

   

Q: What does “Will Call” mean?  

A: Will Call is the list of guests who have purchased a Power Trip Travel Package through VMT. The name on our will call list will match the name on the credit card used to purchase the package. There will be a table at the hotel where travel package guests pick up their festival tickets and shuttle passes, called the VMT will call or check-in table.  

   

Q: How long will it take to pick up our credentials at the hotel and be able to go to the festival?  

A: Even at peak times, the process should not take much longer than 15 mins to pick up your credentials. We will have ample staff to ensure a quick check-in process. In most cases, you will be able to walk up to the VMT check-in table and receive credentials in less than 5 minutes.  

   

Q: Are room upgrades available?  

A: Room upgrades are not available through Valley Music Travel. If you would like to upgrade your room type, we suggest that you contact the hotel directly to confirm availability and upgrade pricing. Guests are responsible for confirming all details and paying the hotel directly for all associated upgrade charges. Please note: your name will not be in the hotel’s reservation system until much closer to the event, so you will need to wait until then to request an upgrade.  

   

Q: Can I add additional nights to my Hotel Package?  

A: For additional nights, please book an independent reservation for those nights in the same type of room (same bed type) with the hotel directly. Please contact us with the new reservation number, date of your additional night and your Valley Music Travel order number. Our hotel team will work to combine your stay. We can be reached at info@valleymusictravel.com or by phone at 1-888-833-1031. Please note: these requests are not guaranteed.  

   

Q: Can more than two people stay in a hotel room?  

A: Hotel occupancy is based on the package that we sell, for either two or four guests. We cannot allow additional people above the package occupancy to occupy the rooms.  

   

Q: Can our room be next to our friends? Can they be connected?  

A: Please contact our Guest Services team after purchasing and we will do our best to put you next to, or as close as possible, to your friends. Connecting rooms are rare, but we will do our best. Please have both your and your friend’s order numbers with you when you call. Please note – requests are not guaranteed.  

   

Q: Can we check in early to the hotel? Will the hotel hold our bags if our room isn’t ready? I wanted to get to the festival ASAP!  

A: Standard hotel check-in times apply across all our hotels. Hotel check-in time is often not guaranteed until 3pm or 4pm. We have communicated with each of our hotels, and they have assured us that they will do everything in their power to get our rooms in as early as possible. It is unlikely that a hotel check-in would occur prior to 12pm. If you would like to head to the festival before your room is ready for check in, the hotel will gladly hold your luggage until you return from the festival that evening. Please note: requests are not guaranteed.  

   

Q: How do the shuttles work?  

A: All travel packages include shuttle passes to take you from your hotel to the festival and back each day. Shuttles to Power Trip will run from 3 pm – 8 pm. Return shuttle service will end 60 minutes after the music ends.  

   

Q: How long will it take to get to the festival from my hotel?  

A: While we have taken many precautions to circumvent festival traffic, we cannot account for area traffic or weather delays. We have several routes to and from the grounds that avoid most festival traffic and will get you there and back as quickly as possible.  

   

 Q: My friend is arriving before me, could they get in the room before I arrive to receive the festival wristbands?  

A: You will need to add your friend’s name to your room reservation so that they are able to check into the room when they arrive at the hotel. Your friend will be able to get a room key while you still must see us at travel package check-in to collect all festival wristbands. Please note: your name will not be in the hotel’s reservation system until much closer to the event, so you will need to wait until then to request to add your friend’s name to the hotel reservation.  

   

Q: My friend would like to get their festival wristband before I arrive to check-in. Could they check-in and leave my wristbands for me at will call?  

A: As the original purchaser, you will have to request an alternate pick-up ahead of time, which will authorize a friend or family member to pick-up the package on the purchaser’s behalf and have access to the hotel guest room. Once your friend checks in, they must pick up and distribute all package elements accordingly. We recommend having your friend leave the extra wristband(s) in the room safe. Please note, alternate pick-ups may be authorized for free through Thursday, August 31st, 2023. There will be a $100 fee for adding an alternate pick-up person after this date. Alternate pick-ups can be processed in advance through Valley Music Travel up to 2 weeks prior to the event date. After Friday, September 22nd, 2023 no alternate pick-ups will be allowed.     

 

Q: Can I use my Valley Music Travel purchase for a contest/giveaway or to promote my website/product/event?  

A: No. Valley Music Travel’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from VMT and its partners. Please see our purchase policy for more details.  

   

Q: What if I change my mind and don’t want my package?  

A: All packages are sold as non-refundable. Please refer to the purchase policy for complete details. 

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Q: How often will the shuttles run?  

A: Shuttles to Power Trip will run from 3PM – 8PM. Return service will end 60 minutes after music ends.  

 

Q: I have to pick up my shuttle pass at the Power Trip Will Call. Where is Will Call located and how do I get there?
A: The festival’s Will Call is located at the Indian Wells Tennis Garden. The address is 78200 Miles Avenue, Indian Wells, CA 92210. Please click HERE for the hours of operation. Without having your shuttle pass in hand, to get to the Will Call you may need to utilize a rideshare service. Once receiving your shuttle pass at the Indian Wells Tennis Garden, you can ride the shuttle to the festival.

   

Q: Can we ride from a hotel shuttle stop even if we are not staying at the hotel?  

A: Yes, you can. However, if you are not staying at the hotel you cannot drive your car to the property. Please be prepared to find alternative transportation to the shuttle stop or utilize one of the Park & Ride stops denoted with an *asterisk.  

   

 Q: How far are the hotels/shuttle stops from the festival?  

A: Stops range from about 5 to 25 miles away from the Polo Grounds. While we have taken many precautions to circumvent festival traffic, we cannot account for area traffic or weather delays. However, we have several routes to and from the grounds that avoid most festival traffic and will get you there and back as quick as possible every time. Please refer to our website for the most up to date list of shuttle stops.  

   

Q: How will I know what shuttle to take at the end of the night?  

A: All shuttles lines will be clearly marked with the properties that the specific line is going to. There will also be VMT staff to direct you to the correct loading area. Your shuttle line will be labeled clearly.  

   

 Q: How far is the shuttle stop from the festival entrance?  

A: It is just about a 10-minute walk from the shuttle lot to the entrance!  

   

 Q: Are shuttles wheelchair accessible?  

A: Yes, we do have wheelchair accessible shuttles. Please reach out to our Guest Services team at info@valleymusictravel.com or by phone at 1-888-833-1031 with your information and hotel as soon as possible, so we can best accommodate you.  

   

Q: How long will the wait be right after the show is over to get back to our hotel?  

A: We cannot accurately predict exactly how long it will be, but please be assured that we will work very hard to get the buses out as quickly as possible. It is our goal to keep you satisfied throughout the weekend. We will have our full fleet of vehicles running directly after the show to get you back to your hotel in a timely manner.  

   

Q: Can we buy a shuttle pass at the hotel when we check in or at the festival?  

A: Our shuttle passes will most likely be sold out by the time the festival rolls around, so we encourage you to purchase your passes early. Any on-site sales will be cash only.  

   

Q: Is the shuttle pass transferable? If I lose it, can I get it reissued?  

A: Shuttle passes are not transferable and cannot be reissued if lost. Once you have it in hand, it should be treated as cash and you must pay to replace it.  

   

Q: Can I use my Valley Music Travel purchase for a contest/giveaway or to promote my website/product/event?  

A: No. Valley Music Travel’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from VMT and its partners. Please see our purchase policy for more details.  

   

Q: What if I change my mind and don’t want my package?  

A: All packages are sold as non-refundable. Please refer to the purchase policy for complete details. 

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Q: Can I purchase a package over the phone?  

A: Unfortunately, we are unable to process any orders over the phone and therefore all packages must be purchased online.  

  

Q: Do the Safari/Residence packages include festival wristbands?  

A: No, Festival wristbands must be purchased separately.   

*ALL SAFARI ATTENDEES MUST PURCHASE PIT, P1, P2, P3, P4 or P5 TICKETS TO POWER TRIP 2023. GUESTS WITH GA WRISTBANDS WILL NOT BE PERMITTED INTO THE SAFARI CAMPGROUND.  

  

Q: Can you mail our Safari wristbands?  

A: Unfortunately, we are unable to mail out any Safari wristbands. We will have an on-site check-in where these will be redeemed. Please stay tuned for all check-in details as we near closer to the event.  

  

Q: I purchased a package as a gift, but I will not be in attendance. How can my friends and family members pick up their ticket on my behalf?  

A: In order to accommodate this, the original purchaser must contact our Guest Services team at powertripsafari@valleymusictravel.com to authorize an alternate pick-up person no more than 24 hours after purchase to avoid transfer fees. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser, and it is up to them to relay the information to the guest that is attending the event.   

  

Q: Is there a payment plan?  

A: There are no payment plans for Safari or Residence packages. 

 

Q: Can I add guests to my reservation at a later date?
A: Yes, you may add up to 2 guests per tent unit purchased. Please note that these guests must also have PIT, P1, P2, P3, P4 or P5 tickets If you need to add a guest to your Safari order, please reach out to us at powertripsafari@valleymusictravel.com. (You cannot add guests into a Residence.)
  

Q: Is parking included in the Safari/Residence packages?  

 A: Yes! One Parking Pass is included with your package. We will send you more information regarding parking closer to the event.  

  

Q: Can I receive additional parking passes for my guests?
A: You are guaranteed to have 1 parking pass per order. However, we may have limited additional quantities to distribute at our check-in location for additional vehicles. Please note: they will not be 100% guaranteed and should be purchased beforehand or in your initial safari purchase process. If you need to add a parking pass to your order, please reach out to us at powertripsafari@valleymusictravel.com  

*Additional fees apply  

   

Q: How close will I be able to park to my campsite?
A: The Parking lot is located directly adjacent to the campground. You will have easy access to your car throughout the weekend.   

    

Q: When is the latest I can check out of my Safari Tent?
A: The latest you can check out of Safari Tent camping is the Monday after the event by 12PM. We will be sending more information to all purchasers closer to the event, including specific check-in and check-out times. Please stay tuned for it!  

    

Q: Can I change my tent type after I purchase?
A: We may be able to change tent types up until mid-September, availability permitting. Please reach out to us at powertripsafari@valleymusictravel.com for assistance.  

    

Q: Will we have access to our cars throughout the weekend?
A: Yes, you will have access to your car. You will be able to store things in your car as well as take it off site at any point in time to run any errands you may have. Please note that there is a traffic lockdown between 9PM-2AM each day of the festival, so make sure you are back on-site before 9PM if you leave at any point throughout the weekend.  Otherwise, you won’t be able to get back in until after 2AM.  

   

Q: What food is offered?
A: We will be serving Breakfast and Late-night snacks in the Safari lounge daily.   

   

Q: Does our Safari Tent/Residence lock?
A: Safari tents do not lock. With that in mind, if you have valuables, it is recommended that they be locked in your vehicle. The Residences do lock. 

   

Q: Does each Tent/Residence have a restroom?
A: No, restrooms are shared amongst all Safari guests. There will be air-conditioned restroom and shower trailers available throughout the weekend.   

    

Q: Can I get day passes to bring guests back to my tent?
A: No, only Safari guests will be permitted into the Safari campground.   

   

Q: Do our Tents/Residence have electricity, A/C, and a Refrigerator?
A: Yes!  

  

Q: How do I check-in?
A: We will be sending an email as we near closer to the event date that will disclose all check-in information.   

   

Q: I can no longer attend the event. May I transfer it to a friend?  

A: If you are unable to attend, we are able to add an alternate name to your package up to one week prior to the event date. However, these types of transfers are subject to a name change fee.  

  

Q: How far is Safari from the festival site? Do you have a map?
A: Due to the exclusivity of the program, the Safari area is not listed on any official Power Trip map. However, directions will be provided to you as we near closer to the event date. Our Safari campground is located on the festival site.  

  

Q: May I have a campfire?  

A: Campfires, fire pits, fire cages or any other open flame device are not permitted anywhere on the festival site.  

   

Q: May I use a stove or BBQ to cook?  

A: The use of any outdoor cooking appliances is not permitted anywhere on the festival site.  

   

Q: Can I bring the family to camp?  

A: All campers must be 18+ or accompanied by a parent or legal guardian. Every camper must have a Festival Wristband and a Safari Wristband to be scanned upon entrance to the festival perimeter. A legal guardian is NOT a parent giving a note to an older friend or sibling. That is NOT an option. A guardianship is a legal relationship created when a person or institution is assigned by the court to take care of minor children. 

   

Q: Can I bring my bicycle?  

A: Yes! Park at your own risk. Do not lock your bike against any fencing or unauthorized objects. It will be removed and considered surrendered.  

  

Q: What if I change my mind and don’t want my package?  

A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.  

  

Q: Am I going to have an amazing time?  

A: TOTALLY!  

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Q: Can I purchase a package over the phone?  

A: Unfortunately, we are unable to process any orders over the phone and therefore all packages must be purchased online.
  

Q: Does the Safari Yurt package include festival wristbands?  

A: No, Festival wristbands must be purchased separately.   

*ALL SAFARI ATTENDEES MUST PURCHASE PIT, P1, P2, P3, P4 or P5 TICKETS TO POWER TRIP 2023. GUESTS WITH GA WRISTBANDS WILL NOT BE PERMITTED INTO THE SAFARI CAMPGROUND. 

 

Q: Can you mail our Safari wristbands?
A: We are unable to mail out any credentials. All passes are redeemed at our check-in location. Please stay tuned for all check-in details as we get closer to the event.  

  

 Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?  

A: In order to accommodate this, the original purchaser must contact our Guest Services team at powertripsafari@valleymusictravel.com to authorize an alternate pick-up person no more than 24 hours after purchase to avoid transfer fees. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser, and it is up to them to relay the information to the guest that is attending the event.  

  

Q: Is there a payment plan?  

A: There are no payment plans for Safari Yurt packages.  

  

Q: Can I purchase more wristbands at Check-in?
A: Yes, pending availability we will have limited additional wristbands for Safari access. However, if you already have the maximum amount, you cannot add any more. Any additional guest will need to have their festival ticket purchased separately.

  

Q: Is parking included in the Safari Yurt packages?  

 A: Yes! Parking is included with your package. We will send you more information regarding parking closer to the event.  

  

Q: Can I receive additional parking passes for my guests?
A: You are guaranteed to have 1 parking pass per tent. However, we may have limited additional quantities to distribute at our check-in location for additional vehicles. Please note: they will not be 100% guaranteed and should be requested beforehand.  

*Additional fees apply  

   

Q: How close will I be able to park to my campsite?
A: The Parking lot is located directly adjacent to the campground. You will have easy access to your car throughout the weekend.  

    

Q: When is the latest I can check out of my Yurt?
A: The latest you can check out of Yurt camping is the Monday after the event by 12PM. We will be sending more information to all purchasers closer to the event, including specific check-in and check-out times. Please stay tuned for it!  

   

Q: Can I add guests to my reservation at a later date?
A: Yes, we can add guests later on pending availability. Please note, you may add up to 2 guests per tent unit purchased.  

   

Q: How often will the golf cart transportation be running?
A: As a Yurt guest, your yurt will have its own personal concierge/golf cart driver. Your concierge will take you to/from the stages and campground whenever you’re ready!  

  

Q: Will we have access to our cars throughout the weekend?
A: Yes, you will have access to your car. You will be able to store things in your car as well as take it off site at any point in time to run any errands you may have. Please note that there is a traffic lockdown between 9PM-2AM each day of the festival, so make sure you are back on-site before 9PM if you leave at any point throughout the weekend.  Otherwise, you won’t be able to get back in until after 2AM.  

   

Q: What food is offered?
A: We will be serving Breakfast and Late-night snacks in the Safari lounge daily with options to have breakfast delivered to your yurt each morning.   

  

Q: Do our yurts lock?
A: They do! Your concierge will have a key for you when you arrive.  

   

Q: Does each yurt have a restroom?
A: Yes, each yurt will have a private restroom and shower assigned to it. Only the guests in that yurt will have access to it.    

   

Q: Can I get day passes to bring guests back to my Yurt?
A: No, only safari and yurt guests will be permitted into the campground.  

   

Q: Do our yurts have electricity, A/C, and a Refrigerator?
A: Yes!  

   

Q: How do I check-in?
A: We will be sending an email as we near closer to the event date that will disclose all check-in information.   

   

Q: I can no longer attend the event. May I transfer it to a friend?
A: If you are unable to attend, we are able to add an alternate name to your package. Please note, however, these types of transfers are subject to a name change fee.  

   

Q: How far are the Yurts from the festival site? Do you have a map?
A: Due to the exclusivity of the program, the Safari area is not listed on any official Power Trip map. However, directions will be provided to you as we near closer to the event date. Our Safari campground is located on the festival site.  

  

Q: What if I change my mind and don’t want my package?  

A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.  

  

Q: Am I going to have an amazing time?  

A: TOTALLY!