A: While the Stagecoach Festival is all-ages, our partnering hotels do have age restrictions. For most hotels, you must be 18+ to check-in while your guests can be under 18. Select hotels are 21+, please check your specific package details before purchasing.

A: Three-night packages check in on Friday, April 25th and check out on Monday, April 28th.

A: Stagecoach Shuttle pick-up/drop-off zones will be in convenient locations throughout the valley; however, the exact location will be provided closer to the festival lineup announcement. The shuttle is not guaranteed to pick-up/drop-off at your specific hotel, and you may need to walk or rideshare to the closest stop.

A:  Yes! There is the 25% Down Payment Plan. The default option is to be paid in full, so if you would like to utilize the payment plan you will need to select it at check out. See details below.

25% Down Plan:

25% down + up to 3 Monthly Payments, collected on the 15th of every month

Available until September 30th, 2024

All final payoff dates are December 15, 2024 (defaults are cancelled after 10 days)

A $5 fee will be charged for each payment plan installment

There will be a 10-day grace period to pay. If payment is not received by the 10th day after the initial charge is run, the order will be canceled

Defaulted Hotel Package payment plans become Stagecoach credits – read on to the next FAQ for details!

A: If your payment is declined you will have a 10-day grace period to pay. If payment is not received by the 10th day after the initial charge is run, your order will be cancelled, and all money paid will be issued as a Stagecoach Credit that can be used toward future Stagecoach purchases. Please note: the funds will expire 12 months from the time of issuance. No exceptions. It is your responsibility to manage your payment plan and to check your credit card and bank statements for charges. To make a missed payment, please contact AXS: at 1-888-929-7849 or via their contact form HERE.

A: No, hotel packages cannot be listed or purchased through the waitlist.

A: NEW FOR 2025– Your festival wristband and Stagecoach Shuttle passes will be mailed to you closer to the event date by AXS.

A: You may log into your fan account to check or for help with your order/account, please contact AXS order support:
https://support.axs.com/
Hours: Mon – Fri 8am-10pm & Sat & Sun 12pm-10pm CST

A: To accommodate this, the original purchaser must contact our Guest Services team at 888-833-1031 or info@valleymusictravel.com to authorize an alternate pick-up person. This authorization will allow a friend or family member to check into the room on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser, and it is up to them to relay the information to the guest that is attending the festival. The festival wristbands and shuttle passes will be mailed to the original purchaser who must provide them to the new guest.

Please note, alternate pick-ups may be authorized for free through February 26, 2025. There will be a $100 fee for adding an alternate pick-up person after this date. Alternate pick-ups can be processed in advance through Valley Music Travel up to 2 weeks prior to the event date. After Friday, April 11, 2025, no alternate pick-ups will be allowed. 

A: Packages are available for pick-up during designated travel package check-in hours. If the package was purchased under your name, we ask that you please bring your confirmation email as well as your photo ID. If your order was purchased under someone else’s name, we ask that the original purchaser please contact our Guest Services team for assistance. We can be reached at info@valleymusictravel.com or by phone at 888-833-1031.

A: Room upgrades are not available through Valley Music Travel. If you would like to upgrade your room type, we suggest that you contact the hotel directly to confirm availability and upgrade pricing. Guests are responsible for confirming all details and paying the hotel directly for all associated upgrade charges. Please note: your name will not be in the hotel’s reservation system until much closer to the event, so you will need to wait until then to request an upgrade.

A: To add additional nights to your travel package, you will need to book those nights directly with the hotel. Please note, the front desk will most likely not have your Hotel Package reservation information yet.

Once you’ve booked the additional night(s), please reach out to our Guest Services team at info@valleymusictravel.com with your reservation information and we’d be happy to submit a request to the hotel to link the reservations. While the hotel will always do their best to accommodate, there is a small chance you may have to switch rooms as all additional night requests are based on hotel availability.

A: Hotel occupancy is based on the package sold, for either two or four guests. We cannot allow additional people above the package occupancy to occupy the rooms.

A: Please contact our Guest Services team after purchasing and we will do our best to put you next to, or as close as possible to, your friends. Connecting rooms are rare, but we will do our best. Please have both your and your friend’s order numbers with you when you call. Please note: proximity requests are subject to availability and are not guaranteed.

A: Standard hotel check-in times apply and are often not guaranteed until 3pm or 4pm. Our hotel contacts have assured us that they will do everything in their power to get our guests’ rooms ready as early as possible, however it is unlikely that a hotel check-in would occur prior to 12pm. If you would like to head to the festival before your room is ready, the hotel will gladly hold your luggage until you return from the festival that evening.

A: All hotel packages include Stagecoach Shuttle passes to take you to the festival and back each day. Stagecoach Shuttle pick-up/drop locations will be at convenient stops in the valley; however, the exact location and shuttle timing will be provided in the pre-event email we send about 1 week before your check-in date.

Please note: not all hotels will serve as a direct Stagecoach shuttle pick-up stop and you may need to walk or rideshare to the closest shuttle pick-up location. For more details about Stagecoach Shuttles, Click Here.

A: Shuttle passes are not transferable and cannot be reissued if lost. Once you have it in hand, it should be treated as cash, and you must pay to replace it, pending availability.

A: While we have taken many precautions to circumvent festival traffic, we cannot account for area traffic or weather delays. We have several routes to and from the grounds that avoid most festival traffic and will get you there and back as quickly as possible.

Peak shuttle times going to the festival are from 2:00 PM – 5:00 PM and peak times leaving the festival are from 12:00 AM – 2:00 AM. If you are riding during these times, you may experience extended wait times. Our number one priority is to get all guests safely to and from their destination.

A: No. Valley Music Travel’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from VMT and its partners. Please see our purchase policy for more detail.

A: All packages are sold as non-refundable. Please refer to our purchase policy for complete details.

A: The exact location and shuttle timing will be provided as we get closer to the festival lineup announcement.

A: Shuttle passes are not transferable and cannot be reissued if lost. Once you have it in hand, it should be treated as cash, and you must pay to replace it, pending availability. Replacement passes will need to be picked up at the festival main box office.

A: Stops range from about 5 to 25 miles away from the Polo Grounds, without traffic. While we have taken many precautions to circumvent festival traffic, we cannot account for area traffic or weather delays. However, we have several routes to and from the grounds that avoid most festival traffic and will get you there and back as quickly as possible every time. Please refer to our website for the most up-to-date list of shuttle stops for each weekend.

Peak shuttle times going to the festival are from 2:00 PM – 5:00 PM and peak times leaving the festival are from 12:00 AM – 2:00 AM. If you are riding during these times, you may experience extended wait times. Our number one priority is to get all guests safely to and from their destination.

A: While we are unable to guarantee restrooms on the shuttles, there will be restrooms as soon as you get off the bus in our shuttle lot.

A: Kids 10 and under can ride the shuttle complimentary with their parent/guardian. Their parent/guardian must have their own purchased shuttle pass.

A: The festival’s Will Call is located at the Indian Wells Tennis Garden. The address is 78200 Miles Avenue, Indian Wells, CA 92210. Please click here for the hours of operation. Without having your shuttle pass in hand, to get to the Will Call you may need to utilize a rideshare service. Once receiving your shuttle pass at the Indian Wells Tennis Garden, you can ride the shuttle to the festival.

A: It is just about a 10-minute walk from the shuttle lot to the entrance!

A: Yes, we do have wheelchair accessible shuttles. Please reach out to our Guest Services team at info@valleymusictravel.com or by phone at 1-888-833-1031 with your information and hotel as soon as possible, so we can best accommodate you.

A: All shuttle lines will be clearly marked with the properties that the specific line is going to. There will also be VMT staff to direct you to the correct loading area. Your shuttle line will be labeled clearly.

A: Any items found on the shuttle will be brought to the festival’s main lost and found, located within the festival grounds near the ferris wheel.

A: We cannot accurately predict exactly how long it will be, but please be assured that we will work very hard to get the buses out as quickly as possible. Again, it is our goal to keep you satisfied throughout the weekend. We will have our full fleet of vehicles running directly after the show to get you back to your hotel in a timely manner. Peak shuttle times going to the festival are from 2:00 PM – 5:00 PM and peak times leaving the festival are from 12:00 AM – 2:00 AM. If you are riding during these times, you may experience extended wait times. Our number one priority is to get all guests safely to and from their destination.

A: Our shuttle passes will most likely be sold out by the time the festival rolls around, so we encourage you to purchase your passes early. Any on-site sales will be cash only.

A: No. Valley Music Travel’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from VMT and its partners. Please see our purchase policy for more details.

A: All packages are sold as non-refundable. Please refer to our purchase policy for more complete details.

A: No, Festival wristbands must be purchased separately.

*ALL SAFARI ATTENDEES MUST PURCHASE CORRAL PIT, C1, C2, C3 OR RHINESTONE SALOON WRISTBANDS. GUESTS WITH GA WRISTBANDS WILL NOT BE PERMITTED INTO THE SAFARI CAMPGROUND.

A: Unfortunately, we are unable to mail out any Safari wristbands. We will have an on-site check-in where these will be redeemed. Please stay tuned for all check-in details as we near closer to the event.

A: You will receive from AXS your Safari parking pass and festival pass that you purchased separately.

A: To accommodate this, the original purchaser must contact our Guest Services team at stagecoachsafari@valleymusictravel.com to authorize an alternate pick-up person no more than 24 hours after purchase to avoid transfer fees. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser, and it is up to them to relay the information to the guest that is attending the event.

A: If you are unable to attend, we are able to add an alternate name to your package. Please note, however, these types of updates are subject to a fee.

A: All campers must be 18+ or accompanied by a parent or legal guardian. Every camper must have a Festival Wristband and a Safari Wristband to be scanned upon entrance to the festival perimeter. A legal guardian is NOT a parent giving a note to an older friend or sibling. That is NOT an option. A guardianship is a legal relationship created when a person or institution is assigned by the court to take care of minor children. Children of all ages are required to have the same ticket type as adults to camp in Safari.

A: Unfortunately, we are unable to process any orders over the phone and therefore all packages must be purchased online. However, we’re happy to help walk you through the purchasing process if you’d like to give us a ring a 1-888-527-6658

A: There are no payment plans for Safari packages.

A: If you’d like to inquire about adding additional guests to your reservation, please email us at stagecoachsafari@valleymusictravel.com and we will present your options, pending availability.

A: Yes! One Parking Pass is included with all Safari accommodations. We will send you more information regarding parking closer to the event.

A: You are guaranteed to have 1 parking pass per order. However, we may have limited additional quantities to distribute at our check-in location for additional vehicles. Please note: they will not be 100% guaranteed and should be purchased beforehand or in your initial safari purchase process. If you need to add a parking pass to your order, please reach out to us at stagecoachsafari@valleymusictravel.com.

*Additional fees apply

A: The Parking lot is located directly adjacent to the campground. You will have easy access to your car throughout the weekend.

A: Safari check-in will open on Thursday. The latest you can check out of Safari camping is the Monday after the event by 12PM. We will be sending an email as we near closer to the event date that will disclose more specific check-in and package details. Stay tuned!

A: We can change tent types up until mid-March, availability permitting.

A: Golf Cart transportation is scheduled from 11am-3am each day. While we will have ample staff and golf carts available to transport you throughout the site, we recommend that you give yourself a comfortable amount of time to get back and forth.

A: Yes, you will have access to your car. You will be able to store things in your car as well as take it off site at any point in time to run any errands you may have. Please note that there is a traffic lockdown between 9PM-2AM each day of the festival, so make sure you are back on-site before 9PM if you leave at any point throughout the weekend. Otherwise, you won’t be able to get back in until after 2AM.

A: We will be serving Breakfast and Late-night snacks in the Safari lounge daily.

A: Tents and cabanas do not lock. If you have valuables, it is recommended that they be locked in your vehicle.

A: No, restrooms are shared amongst all Safari Tent, Lounge and BYO RV guests. There will be air-conditioned restroom and shower trailers available throughout the weekend.

A: No, only Safari guests will be permitted into the Safari campground.

A: Yes!

A: Due to the exclusivity of the program, the Safari area is not listed on any official Stagecoach map. However, directions will be provided to you as we near closer to the event date. Our Safari campground is located on the festival site.

A: The use of any outdoor cooking appliances is not permitted anywhere on the festival site.

A: All packages are non-refundable. Please refer to our Purchase Policy for complete details.

A: TOTALLY!

A: No, only safari guests will be permitted into the Safari campground.

A: We will be sending an email as we near closer to the event date that will disclose all check-in information.

A: You will receive from AXS your Safari BYO RV pass and festival pass that you purchased separately. If you are towing in your RV, you will be given a parking pass at check-in for your tow-vehicle.

A: If you plan on having your RV delivered to the site, the person whose name is on the Safari reservation must be present at check-in. RV’s that show up without the original Safari site purchaser/renter will be turned away. We recommend that you meet the delivery person at a remote location (such as Walmart) and travel to the site together. Please note that only your RV will be allowed into the tollbooth area for check-in. No additional vehicles can accompany the RV through the check-in process. Please also note that your RV will not be allowed into the check-in lot if you do not have your RV parking sticker posted according to sticker installation instructions and your required “Renter, Borrower or Owner” paperwork*.

*An RV spot will only be honored if the person who made the Safari reservation is present at check-in wearing a Festival Wristband and Safari Wristband, and possesses the proper paperwork corresponding to the status of ownership of the RV:

OWNER – Proof of Registration, valid I.D, Safari Wristband and Festival Wristband.

RENTER – Rental Company Service Agreement. Renter on agreement must be present with Valid ID, Safari Wristband and Festival Wristband.

BORROWER- Permission letter from the registered owner. Copy of registered owner’s registration and valid ID. RV spot purchaser must be named on permission slip and be present at onsite check-in with valid ID, Safari Wristband and Festival Wristband.

A: The Indio Fire Department has banned the use of all portable generators for the safety of all Resort attendees.

Only generators that have been factory installed on your RV are permitted. No modification. No personal fabrications. No aftermarket installs. Additionally, even with a factory installed generator you may be asked to shut it down due to the exhaust fumes affecting your neighbor.

A: It is strongly recommended to have your freshwater RV tank full and your black and grey tanks empty before arriving at Stagecoach. Potable water trucks will be available with fresh water as well as pump trucks to assist with disposing of RV sewage. These pay services are NOT guaranteed and are available on a first come, first served basis.

A: Yes! Park at your own risk. Do not lock your bike against any fencing or unauthorized objects. It will be removed and considered surrendered.

A: All packages are sold as non-refundable. Please refer to our purchase policy for more complete details.

A: TOTALLY!

A: Yurt and Residence guests have access to a personal concierge/golf cart driver to use at their leisure. Your concierge will take you to/from the stages and campground whenever you’re ready!

A: Yes, you will have access to your car. You will be able to store things in your car as well as take it off site at any point in time to run any errands you may have. Please note that there is a traffic lockdown between 9PM-2AM each day of the festival, so make sure you are back on-site before 9PM if you leave at any point throughout the weekend. Otherwise, you won’t be able to get back in until after 2AM.

A: We will be serving Breakfast and Late-night snacks in the Safari lounge daily with options to have breakfast delivered to you each morning.

A: They do! Your concierge will have a key for you when you arrive.

A: Yes, each Yurt and Residence will have a private restroom and shower assigned to it. Only the guests in that unit will have access to it.

A: No, only Safari guests will be permitted into the campground.

A: Yes!

A: Yes, we will have limited additional Safari wristbands, pending availability. Remember: all Safari attendees must purchase Corral Pit, C1, C2, C3 OR Rhinestone Saloon wristbands to stay on the Safari.

If you already have the maximum amount, you cannot add any more. (Each Yurt includes 2 Safari wristbands with the option to add up to 2 additional per Yurt or Residence. Please note – Residences can only sleep 2 guests.)

A: You are guaranteed to have 1 parking pass for your accommodation. However, we may have limited additional quantities to distribute at our check-in location for additional vehicles. Please note: they will not be 100% guaranteed and should be requested beforehand.

*Additional fees apply

A: All packages are non-refundable. Please refer to our purchase policy for more complete details.

A: TOTALLY!